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Rachel James, AbbVie: Harnessing AI for corporate cybersecurity

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Cybersecurity is in the midst of a fresh arms race, and the powerful weapon of choice in this new era is AI.

AI offers a classic double-edged sword: a powerful shield for defenders and a potent new tool for those with malicious intent. Navigating this complex battleground requires a steady hand and a deep understanding of both the technology and the people who would abuse it.

To get a view from the front lines, AI News caught up with Rachel James, Principal AI ML Threat Intelligence Engineer at global biopharmaceutical company AbbVie.

“In addition to the built in AI augmentation that has been vendor-provided in our current tools, we also use LLM analysis on our detections, observations, correlations and associated rules,” James explains.

James and her team are using large language models to sift through a mountain of security alerts, looking for patterns, spotting duplicates, and finding dangerous gaps in their defences before an attacker can.

“We use this to determine similarity, duplication and provide gap analysis,” she adds, noting that the next step is to weave in even more external threat data. “We are looking to enhance this with the integration of threat intelligence in our next phase.”

Central to this operation is a specialised threat intelligence platform called OpenCTI, which helps them build a unified picture of threats from a sea of digital noise.

AI is the engine that makes this cybersecurity effort possible, taking vast quantities of jumbled, unstructured text and neatly organising it into a standard format known as STIX. The grand vision, James says, is to use language models to connect this core intelligence with all other areas of their security operation, from vulnerability management to third-party risk.

Taking advantage of this power, however, comes with a healthy dose of caution. As a key contributor to a major industry initiative, James is acutely aware of the pitfalls.

“I would be remiss if I didn’t mention the work of a wonderful group of folks I am a part of – the ’OWASP Top 10 for GenAI’ as a foundational way of understanding vulnerabilities that GenAI can introduce,” she says.

Beyond specific vulnerabilities, James points at three fundamental trade-offs that business leaders must confront:

  1. Accepting the risk that comes with the creative but often unpredictable nature of generative AI.
  2. The loss of transparency in how AI reaches its conclusions, a problem that only grows as the models become more complex.
  3. The danger of poorly judging the real return on investment for any AI project, where the hype can easily lead to overestimating the benefits or underestimating the effort required in such a fast-moving field.

To build a better cybersecurity posture in the AI era, you have to understand your attacker. This is where James’ deep expertise comes into play.

“This is actually my particular expertise – I have a cyber threat intelligence background and have conducted and documented extensive research into threat actor’s interest, use, and development of AI,” she notes.

James actively tracks adversary chatter and tool development through open-source channels and her own automated collections from the dark web, sharing her findings on her cybershujin GitHub. Her work also involves getting her own hands dirty.

“As the lead for the Prompt Injection entry for OWASP, and co-author of the Guide to Red Teaming GenAI, I also spend time developing adversarial input techniques myself and maintain a network of experts also in this field,” James adds.

So, what does this all mean for the future of the industry? For James, the path forward is clear. She points to a fascinating parallel she discovered years ago: “The cyber threat intelligence lifecycle is almost identical to the data science lifecycle foundational to AI ML systems.”

This alignment is a massive opportunity. “Without a doubt, in terms of the datasets we can operate with, defenders have a unique chance to capitalise on the power of intelligence data sharing and AI,” she asserts.

Her final message offers both encouragement and a warning for her peers in the cybersecurity world: “Data science and AI will be a part of every cybersecurity professional’s life moving forward, embrace it.”

Rachel James will be sharing her insights at this year’s AI & Big Data Expo Europe in Amsterdam on 24-25 September 2025. Be sure to check out her day two presentation on ‘From Principle to Practice – Embedding AI Ethics at Scale’.

See also: Google Cloud unveils AI ally for security teams

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is co-located with other leading events including Intelligent Automation Conference, BlockX, Digital Transformation Week, and Cyber Security & Cloud Expo.

Explore other upcoming enterprise technology events and webinars powered by TechForge here.

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Tencent Hunyuan Video-Foley brings lifelike audio to AI video

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A team at Tencent’s Hunyuan lab has created a new AI, ‘Hunyuan Video-Foley,’ that finally brings lifelike audio to generated video. It’s designed to listen to videos and generate a high-quality soundtrack that’s perfectly in sync with the action on screen.

Ever watched an AI-generated video and felt like something was missing? The visuals might be stunning, but they often have an eerie silence that breaks the spell. In the film industry, the sound that fills that silence – the rustle of leaves, the clap of thunder, the clink of a glass – is called Foley art, and it’s a painstaking craft performed by experts.

Matching that level of detail is a huge challenge for AI. For years, automated systems have struggled to create believable sounds for videos.

How is Tencent solving the AI-generated audio for video problem?

One of the biggest reasons video-to-audio (V2A) models often fell short in the sound department was what the researchers call “modality imbalance”. Essentially, the AI was listening more to the text prompts it was given than it was watching the actual video.

For instance, if you gave a model a video of a busy beach with people walking and seagulls flying, but the text prompt only said “the sound of ocean waves,” you’d likely just get the sound of waves. The AI would completely ignore the footsteps in the sand and the calls of the birds, making the scene feel lifeless.

On top of that, the quality of the audio was often subpar, and there simply wasn’t enough high-quality video with sound to train the models effectively.

Tencent’s Hunyuan team tackled these problems from three different angles:

  1. Tencent realised the AI needed a better education, so they built a massive, 100,000-hour library of video, audio, and text descriptions for it to learn from. They created an automated pipeline that filtered out low-quality content from the internet, getting rid of clips with long silences or compressed, fuzzy audio, ensuring the AI learned from the best possible material.
  1. They designed a smarter architecture for the AI. Think of it like teaching the model to properly multitask. The system first pays incredibly close attention to the visual-audio link to get the timing just right—like matching the thump of a footstep to the exact moment a shoe hits the pavement. Once it has that timing locked down, it then incorporates the text prompt to understand the overall mood and context of the scene. This dual approach ensures the specific details of the video are never overlooked.
  1. To guarantee the sound was high-quality, they used a training strategy called Representation Alignment (REPA). This is like having an expert audio engineer constantly looking over the AI’s shoulder during its training. It compares the AI’s work to features from a pre-trained, professional-grade audio model to guide it towards producing cleaner, richer, and more stable sound.

The results speak sound for themselves

When Tencent tested Hunyuan Video-Foley against other leading AI models, the audio results were clear. It wasn’t just that the computer-based metrics were better; human listeners consistently rated its output as higher quality, better matched to the video, and more accurately timed.

Across the board, the AI delivered improvements in making the sound match the on-screen action, both in terms of content and timing. The results across multiple evaluation datasets support this:

Tencent’s work helps to close the gap between silent AI videos and an immersive viewing experience with quality audio. It’s bringing the magic of Foley art to the world of automated content creation, which could be a powerful capability for filmmakers, animators, and creators everywhere.

See also: Google Vids gets AI avatars and image-to-video tools

Banner for the AI & Big Data Expo event series.

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

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Agentic AI: Promise, scepticism, and its meaning for Southeast Asia

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Agentic AI is being talked about as the next major wave of artificial intelligence, but its meaning for enterprises remains to be settled. Capgemini Research Institute estimates agentic AI could unlock as much as US$450 billion in economic value by 2028. Yet adoption is still limited: only 2% of organisations have scaled its use, and trust in AI agents is already starting to slip.

That tension – high potential but low deployment – is what Capgemini’s new research explores. Based on an April 2025 survey of 1,500 executives at large organisations in 14 countries, including Singapore, the report highlights trust and oversight as important factors in realising value. Nearly three-quarters of executives said the benefits of human involvement in AI workflows outweigh the costs. Nine out of ten described oversight as either positive or at least cost-neutral.

The message is clear: AI agents work best when paired with people, not left on autopilot.

Early steps, slow progress

Roughly a quarter have launched agentic AI pilots, while only 14% have moved into implementation. For the majority, deployment is still in the planning stage. The report describes this as a widening gap between intent and readiness, now one of the main barriers to capturing economic value.

The technology is not just theoretical – real-world applications are starting to emerge, and one example is a personal shopping assistant that can search for items based on specific requests, generate product descriptions, answer questions, and place items in a cart using voice or text commands. While these tools typically stop short of completing financial transactions for security reasons, they already replicate many of the functions of a human assistant.

This raises bigger questions about the role of traditional websites. If AI can handle tasks like searching, comparing, and preparing purchases, will people still need to navigate online stores directly? For those who find busy websites overwhelming or difficult to navigate, an AI-driven interface may offer a simpler, more accessible option.

Defining agentic AI

To cut through the hype, AI News spoke with Jason Hardy, chief technology officer for artificial intelligence at Hitachi Vantara, about how enterprises in Asia-Pacific should think about the technology.

Jason Hardy, Chief Technology Officer for Artificial Intelligence at Hitachi Vantara.

“Agentic AI is software that can decide, act, and refine its strategy on its own,” Hardy said. “Think of it as a team of domain experts that can learn from experience, coordinate tasks, and operate in real time. Generative AI creates content and is usually reactive to prompts. Agentic AI may use GenAI inside it, but its job is to pursue objectives and take action in dynamic environments.”

The distinction – between producing outputs and driving outcomes – captures the meaning of agentic AI for enterprise IT.

Why adoption is accelerating

According to Hardy, adoption is being driven by scale and complexity. “Enterprises are drowning in complexity, risk, and scale. Agentic AI is catching on because it does more than analyse. It optimises storage and capacity on the fly, automates governance and compliance, anticipates failures before they occur, and responds to security threats in real time. That shift from ‘insight’ to ‘autonomous action’ is why adoption is accelerating,” he explained.

Capgemini’s research supports this. The study found that while confidence in agentic AI is uneven, early deployments are proving useful when the technology takes on routine but essential IT tasks.

Where value is emerging

Hardy pointed to IT operations as the strongest use case so far. “Automated data classification, proactive storage optimisation, and compliance reporting save teams hours each day, while predictive maintenance and real-time cybersecurity responses reduce downtime and risk,” he said.

The impact goes beyond efficiency. The capabilities mean systems can detect problems before they escalate, allocate resources more effectively, and contain security incidents more quickly. “Early users are already using agentic AI to remediate incidents proactively before they escalate, strengthening reliability and performance in hybrid environments,” Hardy added.

For now, IT remains the most practical starting point: its deployment offers measurable results and is central to how enterprises manage both costs and risk, showing the meaning of agentic AI in operations.

Southeast Asia’s starting point

For Southeast Asian organisations, Hardy said the first priority is getting the data right. “Agentic AI delivers value only when enterprise data is properly classified, secured, and governed,” he explained.

Infrastructure also matters, meaning that agentic AI requires systems that can support multi-agent orchestration, persistent memory, and dynamic resource allocation. Without this foundation, adoption will be limited in scope.

Many enterprises may choose to begin with IT operations, where agentic AI can pre-empt outages and optimise performance before rolling out to wider business functions.

Reshaping core workflows

Hardy expects agentic AI to reshape workflows in IT, supply chain management, and customer service. “In IT operations, agentic AI can anticipate capacity needs, rebalance workloads, and reallocate resources in real time. It can also automate predictive maintenance, preventing hardware failures before they occur,” he said.

Cybersecurity is another area of promise. “In cybersecurity, agentic AI is able to detect anomalies, isolate affected systems, and trigger immutable backups in seconds, reducing response times and mitigating potential damage,” Hardy noted.

The capabilities are not limited to proof-of-concept trials. Early deployments already show how agentic AI can strengthen reliability and resilience in hybrid environments.

Skills and leadership

Adoption will also require new human skills. “Agentic AI will shift the human role from execution to oversight and orchestration,” Hardy said. Leaders will need to set boundaries and monitor autonomous systems, ensuring they stay in ethical and organisational limits.

For managers, the change means less focus on administrative tasks and more on mentoring, innovation, and strategy. HR teams will need to build governance skills like auditing readiness and create new structures for integrating agentic AI effectively.

The workforce impact will be uneven. The World Economic Forum predicts that AI could create 11 million jobs in Southeast Asia by 2030 and displace nine million. Women and Gen Z are expected to face the sharpest disruptions, with more than 70% of women and up to 76% of younger workers in roles vulnerable to AI.

This highlights the urgency of reskilling, and major investments are already underway, with Microsoft committing $1.7 billion in Indonesia and rolling out training programmes in Malaysia and the wider region. Hardy stressed that capacity building must be inclusive, rapid, and strategic.

What comes next

Looking three years ahead, Hardy believes many leaders will underestimate the pace of change. “The first wave of benefits is already visible in IT operations: agentic AI is automating tasks like data classification, storage optimisation, predictive maintenance, and cybersecurity response, freeing teams to focus on higher-level strategic work,” he said.

But the larger surprise may be at the economic and business model level. IDC projects AI and generative AI could add around US$120 billion to the GDP of the ASEAN-6 by 2027. Hardy sees the implications as broader and faster than many expect. “The suggests the impact will be much faster and more material than many leaders currently anticipate,” he said.

In Indonesia, more than 57% of job roles are expected to be augmented or disrupted by AI, a reminder that transformation will not be limited to IT. It will cut in how businesses are structured, how they manage risk, and how they create value.

Balancing autonomy with oversight

The Capgemini findings and Hardy’s insights converge on the same theme: agentic AI holds huge promise, but its meaning in practice depends on balancing autonomy with trust and human oversight.

The technology may help enterprises lower costs, improve reliability, and unlock new revenue streams. But without a focus on governance, reskilling, and infrastructure readiness, adoption risks stalling.

For Southeast Asia, the question is not whether agentic AI will take hold, but how quickly – and whether enterprises can balance autonomy with accountability as machines begin to take on more responsibility for business decisions.

(Photo by Igor Omilaev)

See also: Beyond acceleration: the rise of agentic AI

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

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Marketing AI boom faces crisis of consumer trust

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The vast majority (92%) of marketing professionals are using AI in their day-to-day operations, turning it from a buzzword into a workhorse.

According to SAP Emarsys – which took the pulse of over 10,000 consumers and 1,250 marketers – while businesses are seeing real benefits from AI, shoppers are becoming increasingly distrustful, especially when it comes to their personal data. This divide could easily unravel the personalised shopping experience that brands are working so hard to build.

The rush to bring AI into marketing has been fast and decisive. As Sara Richter, CMO at SAP Emarsys, puts it, “AI marketing is now fully in motion: it has transitioned from the theoretical to the practical as marketers welcome AI into their strategies and test possibilities.”

For businesses, the appeal is obvious. 71 percent of marketers say AI helps them launch campaigns faster, saving them over two hours on average for each one. This newfound efficiency is doing what we often hear AI is best at: freeing up teams from repetitive work. 72 percent report they can now focus on more creative and strategic tasks. 

The results are hitting the bottom line, too. 60 percent of marketers have seen customer engagement climb, and 58 percent report a boost in customer loyalty since bringing AI on board.

But shoppers are telling a different story. The report reveals a “personalisation gap,” where the efforts of marketers just aren’t hitting the mark. Even with heavy investment in AI-driven tailoring, 40 percent of consumers feel that brands just don’t get them as people—a huge jump from 25 percent last year. To make matters worse, 60 percent say the marketing emails they receive are mostly irrelevant.

Dig deeper, and you find a real crisis of confidence in how personal data is being handled for AI marketing. 63 percent of consumers globally don’t trust AI with their data, up from 44 percent in 2024. In the UK, it’s even more stark, with 76 percent of shoppers feeling uneasy.

This collapse in trust is happening just as new rules come into play. A year after the EU’s AI Act was introduced, more than a third (37%) of UK marketers have overhauled their approach to AI, with 44% stating their use of the technology has become more ethical.

This creates a tension that the whole industry is talking about: how to be responsible without killing innovation. While the AI Act provides a clearer rulebook, over a quarter (28%) of marketing professionals are worried that rigid regulations could stifle creativity.

As Dr Stefan Wenzell, Chief Product Officer at SAP Emarsys, says, “regulation must strike a balance – protecting consumers without slowing innovation. At SAP Emarsys, we believe responsible AI is about building trust through clarity, relevance, and smart data use.”

The message for retailers is loud and clear: prove your worth. People are happy to use AI when it actually helps them. Over half of shoppers agree that AI makes shopping easier (55%) and faster (53%), using it to find products, compare prices, or come up with gift ideas. The interest in helpful AI is there, but it has to come with a promise of transparency and privacy.

Some brands are getting this right by focusing on people, not just the technology. Sterling Doak, Head of Marketing at iconic guitar maker Gibson, says it’s about thinking differently.

“If I can find a utility [AI] that can help my staff think more strategically and creatively, that’s needed because we’re a very creative business at the core,” Doak explains. For Gibson, AI serves human creativity rather than just automating tasks.

It’s a similar story for Australian retailer City Beach, which used AI marketing to keep its customers coming back. Mike Cheng, the company’s Head of Digital, discovered AI was the ideal tool for spotting and winning back customers who were about to leave.

“AI was able to predict where people were churning or defecting at a 1:1 level, and this allowed us to send campaigns based on customers’ individual lifecycle,” Cheng notes. Their approach brought back 48 percent of those customers within three months.

What these success stories have in common is a focus on solving real problems for people. As retailers venture deeper into what SAP Emarsys calls the “Engagement Era,” the way forward is becoming clearer. Investment in AI isn’t slowing down—64 percent of marketers are planning to increase their spend next year.

The technology isn’t the problem; it’s how it’s being used. Retailers need to close the gap between what they’re doing and what their customers are feeling. That means going beyond basic personalisation to offer real value, being open about how data is used, and proving that sharing information leads to a better experience.

The AI revolution is here, but for it to truly succeed, marketing professionals need to remember the person on the other side of the screen.

See also: Google Vids gets AI avatars and image-to-video tools

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

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